Thank you for shopping with Valentina Decor. We take great care in providing high-quality products and a satisfying shopping experience. Please read our Return and Refund Policy carefully before making a purchase.
Returns
We accept returns only for items that are defective, damaged, or incorrect upon delivery. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when received.
If you receive a damaged or wrong product, please contact us within 7 days of delivery with your order details and a photo of the item. Our support team will review your request and guide you through the return process.
Refunds
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed, or a replacement item, as we operate with cash on delivery only and do not issue refunds through bank or online transfers.
Non-Returnable Items
Certain items cannot be returned, such as personalized, used, or hygiene-related products. Please ensure to check the product description carefully before purchase.
Exchanges
We only replace items if they are defective or damaged. If you need an exchange for the same product, contact us with your order number and item details within 7 days of delivery.
Order Cancellations
Orders can be cancelled only before they are shipped. Once your order is dispatched, cancellations cannot be made. If you wish to cancel, please contact us immediately with your order details.
Contact Us
If you have any questions or concerns about returns, exchanges, or refunds, please reach out to us at [email protected].