At Valentina Decor, we aim to deliver your orders quickly and safely to your doorstep. Our shipping process is designed to ensure reliability and customer satisfaction for every order placed through our website.
Order Processing
All orders are processed within 2 to 4 business days after confirmation. You will receive an email or message notification once your order has been processed and shipped.
Delivery Time
Delivery times vary depending on your location. International deliveries may take longer due to customs or local postal handling. We work with trusted courier partners to ensure timely delivery of your purchases.
Shipping Charges
Shipping fees are calculated at checkout based on the destination and weight of your order. Any applicable shipping costs will be clearly shown before confirming your purchase.
Cash on Delivery
We offer a cash-on-delivery payment option only for all orders. You can pay the total amount directly to the delivery provider at the time of receiving your package.
Order Tracking
Once your order is shipped, you will receive tracking details to monitor the delivery status. Please allow some time for tracking information to update after dispatch.
Delayed or Missing Orders
If your order has not arrived within the expected timeframe, please contact our support team with your order details. We will promptly investigate the issue and provide an update on your delivery status.
Damaged Packages
If you receive a damaged or tampered package, please refuse delivery if possible and contact us immediately. If you have already received the package, take clear photos of the condition and email them to us for assistance.
Contact Us
For any questions or concerns regarding shipping or delivery, please contact us at [email protected].